Customer Care Executive
Summary
Handles customer appointments, follow-ups, and inquiries via phone and messages to maintain relationships and promote services in a fast-paced retail environment.
Job Title: Client Relations Executive (Office-Based)
Job Responsibilities:
- Arrange and confirm customer facial appointments
- Follow up with existing customers via phone calls and messages
- Contact inactive customers to invite them back for treatments and promotions
- Build good relationships with customers and provide excellent service
- Handle appointment scheduling and customer enquiries
Requirements:
- Friendly and good communication skills
- Comfortable speaking to customers over phone
- Basic computer skills
- Customer service experience preferred
- Able to work in a fast-paced environment