Customer Care Executive

Day Shift : 2 Position
Evening Shift: 1 Position (timing 4 pm to 1 Am)

Communication: Good communication skills are mandatory
Experience: Prior calling experience is mandatory
Evening Shift: Candidates must have their own laptop and a stable Wi-Fi connection.

Handle incoming customer calls, emails, and inquiries professionally.
Assist customers with product, service, and networking-related queries.
Resolve customer complaints and provide timely solutions.
Coordinate with the technical support team to address technical issues.
Maintain accurate records of customer interactions and complaints.
Follow up with customers to ensure their issues have been resolved.
Provide information about company services, plans, and offerings.