Customer Care Executive
Posted Updated
Description
• Handle customer queries and complaints via voice (calls) and non-voice (emails, chats, social media) channels
• Provide accurate product information and resolve issues efficiently
• Maintain customer records and update databases using basic computer tools
• Coordinate with internal teams to ensure timely resolution of customer concerns
• Uphold brand values and ensure a delightful customer experience
• Provide accurate product information and resolve issues efficiently
• Maintain customer records and update databases using basic computer tools
• Coordinate with internal teams to ensure timely resolution of customer concerns
• Uphold brand values and ensure a delightful customer experience
Requirements
• Education: Minimum Graduate in any discipline
• Experience: 0 to 5 years in customer service or related field
• Gender
Preference: Female candidates preferred
• Language
Skills: Fluent in English (spoken and written)
• Technical
Skills: Basic computer knowledge (MS Office, email handling)
• Soft
Skills: Excellent communication, patience, and problem-solving ability