Customer Care Manager

About Position:-

Qualification: BE (Mechanical / Automobile Engg)

Experience: 7-14 yrs.

Job Role Summary:

· To analyze the technical complaints of the vehicle in the field.

· To provide feedback on Product Performance and for Product

Improvement.

· To assist in spare parts requirement in co-ordination with Spare Parts division.

· Inspection of failed components to give decision.

· To train Dealers/Customers’/Technicians on Product and driving.

· To visit Dealer and Customer to provide technical assistance.

· To rectify defects in vehicles / overhaul aggregates.

· To inform manufacturing team on the field expectation.

· Help NPI team to know the market feedback & customer expectation

· To interact with customers on Sales & Marketing of Buses

Technical Competencies

· Working knowledge of computers required.

· Knowledge of SAP

Interested candidates can share your updated CV with the below mentioned details with your interest ASAP.

Current Company: