Customer Care Manager - State Farm Agent Team Member
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Description
Diego Cervantes is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist -Customer Service Representative .
Our ideal candidate is highly organized, bilingual, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
Our ideal candidate is highly organized, bilingual, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
Location Address: 4899 Highway 6 Ste 115F Missouri City, TX 77459 M-F 1pm to 5pm
Seeking a Customer Care Manager-Receptionist to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
- Manage customer inquiries and support daily service activities.
- Coordinate team communication to maintain efficient workflows.
- Assist with account updates, billing inquiries, and policy reviews.
- Track service metrics and report progress to the agent.
- Support community engagement and customer outreach initiatives.
Qualifications
- Excellent communication and organizational skills. Bilingual Spanish.
- Strong attention to detail with the ability to manage multiple priorities.
- Prior experience in customer service, office management, or administrative support preferred.
- Must be able to obtain applicable state insurance licenses.