Customer Care Officer (6 Months Contract)

We're Hiring: Customer Care Officer

📍 Job Details

• Employment Type: 6-Month Contract
• Work Location: 2 College Avenue West, #01-03 (Stephen Riady Centre), Singapore 138607
• Salary: $2,760
• Working Hours: Mon-Fri, Office Hours
• Engagement Period: 1 February 2027 - 31 July 2027

🧩 Job Description

Objective:
We are seeking a dedicated and customer-focused Customer Care Officer to support admissions and scholarship-related enquiries for a period of six months. The role involves handling a high volume of enquiries while delivering exceptional customer service through multiple communication channels.

Key Responsibilities:

1. Manage admissions and general scholarship enquiries via Salesforce (email) and Zoom Workplace (calls).
2. Provide prompt, accurate, and professional responses to prospective applicants, parents, and members of the public.
3. Advise on admissions procedures, requirements, timelines, and scholarship matters based on approved information and guidelines.
4. Escalate complex or sensitive cases to the appropriate parties when necessary.
5. Maintain high service standards while handling a high volume of enquiries in a fast-paced environment.
6. Stay updated on admissions and scholarship information to ensure accurate and consistent communication.
7. Attend to walk-in enquiries when required.
8. Perform any other ad-hoc duties as assigned.

✅ Requirements

Education

• Diploma or Degree in any discipline.

Experience

• Minimum 3-5 years of experience in customer service, contact centre operations, or a related customer-facing role.
• Prior experience in a contact centre, customer service, or education environment is preferred.
• Experience handling high volumes of calls and emails in a fast-paced environment.

Key Competencies

• Excellent verbal and written communication skills in English.
• Ability to speak Mandarin is highly preferred to support Mandarin-speaking callers.
• Strong customer service orientation with the ability to handle enquiries professionally and empathetically.
• Strong multitasking skills and ability to work effectively under pressure.
• Adaptable, proactive, and able to manage high enquiry volumes efficiently.

🔧 Technical Skills

• Proficient in Microsoft Office applications, particularly: Outlook, Excel, PowerPoint, Teams
• Comfortable using case management and communication platforms such as: Salesforce, Zoom Workplace
• Strong written communication and documentation skills.

📋 Additional Requirements

• Applicants must not be current NUS admissions applicants, current NUS offer holders, or individuals with a reserved programme at NUS.
• Applicants who graduated from a junior college, polytechnic, or local autonomous university must have completed their studies at least 3 years ago.

📩 How to Apply

Apply via MyCareersFuture. Only shortlisted candidates will be contacted.

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Internal Ref: ID – JO 29032
EA License: 05C3053