Customer Care Officer [GOVT] | $2760 | 11-Months Contract

Job Overview
We are looking for a customer-focused and articulate Customer Service Executive to support admissions and scholarship enquiries. You will manage a high volume of enquiries through email, phone, and other communication platforms, providing accurate information and ensuring a positive experience for prospective applicants, parents, and members of the public.

If you have strong communication skills, enjoy helping people, and thrive in a fast-paced environment, we'd like to hear from you.

Key Responsibilities

• Respond to admissions and general scholarship enquiries via email and phone in a timely and professional manner.
• Provide accurate information on admissions processes, application requirements, timelines, and scholarship matters based on established guidelines.
• Handle enquiries from prospective applicants, parents, and members of the public with courtesy and professionalism.
• Escalate complex or sensitive cases to the appropriate teams when necessary.
• Maintain high service standards while managing a large volume of enquiries.
• Keep up to date with admissions and scholarship information to ensure consistent and accurate responses.
• Attend to walk-in enquiries when required.
• Perform other administrative and ad hoc duties as assigned.

Requirements

• At least 3 to 5 years of experience in a contact centre, customer service, or education-related environment.
• Experience handling a high volume of phone calls and emails in a fast-paced setting.
• Excellent spoken and written English with strong communication skills.
• Proficient in Microsoft Office applications, including Outlook, Excel, PowerPoint, and Teams.
• Comfortable using CRM or case management systems such as Salesforce and communication platforms such as Zoom Workplace.
• Customer-focused, organised, and able to manage multiple tasks effectively.
• Able to work independently while maintaining accuracy and professionalism.

Interested applicants, apply now via MyCareersFuture.

Only Shortlisted candidates will be contacted.

By applying, you consent to BGC Group Pte Ltd collecting, using, and sharing your personal data for recruitment and job matching, including with our clients and partners. View our Privacy Policy at bgc-group.com/notice-for-job-applicants.

Mustika (R26159703)

BGC Group Pte Ltd

EA Licence number: 05C3053