Customer Care Officer (Internal)
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As a Customer Care Officer, you'll be the first point of contact for customers navigating challenging circumstances.
Your responsibilities include:
- Managing complaints through the Internal Dispute Resolution (IDR) process with empathy and professionalism
- Supporting customers experiencing financial hardship by assessing their situation and offering tailored solutions
- Acting as a subject matter expert on hardship and complaints, providing guidance to colleagues
- Ensuring compliance with key regulations and internal policies (ASIC Debt Collection Guidelines, Privacy Act, NCCP Act, RG271, AFCA rules)
This role is ideal for someone who thrives on problem‑solving, demonstrates emotional maturity, and is passionate about delivering exceptional customer experiences.