Customer Care Officer

About Zaincash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

Responsibilities:

• Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.
• Escalate unresolved or complex issues to the relevant department and follow up until closure.
• Maintain detailed and accurate records of customer interactions, transactions and complaints.
• Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.
• Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.

Requirements

• Education: Bachelor’s degree in Business Administration or relative field.
• Languages: Arabic (Mandatory), Additional languages English and Kurdish.
• Availability: Ability to work on a shift rotation.
• Experience: Minimum of 1 year experience in customer service or a related field