Customer Care

Job Title: Customer Care
Location: Lagos, Nigeria

Responsibilities:

* Respond to customer inquiries via phone, email, chat, and social media in a professional manner.
* Resolve customer complaints and provide timely, effective solutions.
* Maintain accurate records of customer interactions and transactions.
* Provide customers with accurate information about products, services, and company policies.
* Escalate unresolved issues to the appropriate department when necessary.
* Follow up with customers to ensure satisfactory resolution of their concerns.
* Process customer requests, account updates, and service-related transactions.
* Meet established performance targets, including quality, productivity, and customer satisfaction metrics.
* Build and maintain positive relationships with customers through excellent service delivery.
* Adhere to company policies, confidentiality requirements, and customer service standards.

Qualifications and Requirements:

* Interested candidates should possess a Bachelor’s Degree or HND qualification.
* Previous experience in a customer service or call centre role is an added advantage.
* Excellent verbal and written communication skills.
* Strong interpersonal and problem-solving skills.
* Good computer skills and proficiency in Microsoft Office applications.
* Ability to multitask and work in a fast-paced environment.
* Ability to work independently and as part of a team.

Interested and qualified candidates should send their CVs to: [email protected] using Job Title as the subject of the mail.