Customer Care Representative

BACKGROUND

FirmaPak, Your Packaging FriendTM, is a rapidly growing packaging manufacturer committed to helping our customers succeed with high-quality, reliable, and customizable packaging solutions.

At FirmaPak, we are committed to providing a meaningful experience for all our team members. We invest in our people and our company, combining the best of a large organization with extensive resources and a business rooted in family values. Our strong culture fosters an environment that promotes growth — for our people, for our customers, and for our company.

POSITION SUMMARY

Ready for a rewarding opportunity? We’re looking for a Customer Care Representative to thrill our customers as they support day-to-day customer interactions. In this role, you’ll collaborate across departments to manage customer onboarding, customer order management, quality responses, price announcements, and other customer support.

At FirmaPak, we understand customer needs, do what we say, and respond to solve problems – a unique combination that we call our Firm(aPak) handshake. Our Net Promoter Score indicates that our approach resonates with customers – our thrill is 6 times the industry average. We are excited to add a Customer Care Representative who shares our passion for thrilling customers and can continue to elevate the level of service we provide.