Customer Care Representative

At Bank of Luxemburg, we believe banking is about more than accounts and numbers—it’s about people. Our mission is “To Have a Positive Impact on People’s Lives,” and that drives everything we do. We’re proud of our strong community roots, our team-first culture, and our commitment to making every customer feel cared for.

We’re looking for a Customer Care Representative to join our Casco team—someone who enjoys connecting with people, solving problems, and making each interaction a positive experience.

What You’ll Be Doing

This role is all about listening, helping, and guiding our customers so they feel supported every step of the way. On any given day, you might:

• Answer phone calls, emails, or online messages from customers and help with their banking questions
• Walk customers through online banking, mobile services, or account changes so they feel confident and secure
• Troubleshoot problems and find solutions, making sure customers know you’ve got their back
• Connect people with the products and services that can make their lives easier
• Be an active part of team meetings where ideas, successes, and ways to improve are shared