Customer Care Representative – Barossa Veterinary Service

About the Role

This role is a part-time or full-time position based in the Barossa Valley. Youll be the first point of contact for our clients, helping them with appointments, enquiries, and follow-ups. All while ensuring their pets receive the best care possible.

Key responsibilities include:

• Providing administrative support, including bookings, insurance claims, prescriptions, client orders, and general enquiries
• Managing phone lines and welcoming clients warmly and professionally
• Maintaining the waiting room and merchandise displays
• Assisting with patient follow-ups and client communications
• Supporting the team to uphold our high standards of care and service
• Actively contributing to the continuous improvement of our systems, client experience, and workflows