Customer Care Representative (Bi-lingual Spanish/English)

Job Title: Customer Care Representative (Bi-lingual – Spanish and English)

FLSA Classification: Non-Exempt

Reports to: Manager, Customer Care

Department: Customer Care

Hours: Monday – Friday 9:30 AM-6:00 PM ET

Work Location: Remote

Salary: $17.04/hr

Summary/Objective

The Customer Care Representative provides courteous, efficient, and knowledgeable customer service to TruMerit applicants and customers through multiple communication channels, including telephone, email, and written correspondence. Fluent in both English and Spanish, the Customer Care Representative serves as a key point of contact for applicants, ensuring a high level of customer satisfaction through accurate information, effective problem resolution, and timely processing of service requests in a fast-paced environment.