Customer Care Representative
Description
Are you a people-focused problem solver who thrives in a fast-paced environment, takes ownership, and loves turning challenges into solutions?
At CBH Homes, we're looking for a motivated, organized, and confident communicator to join our Customer Care team!
In this role, you'll be a key part of the homeowner experience after closing, helping homeowners navigate warranty requests, coordinating repairs, and working alongside our trade partners to keep things moving.
We're looking for someone who doesn't just respond to problems but takes initiative, follows through, and makes things happen!
This isn't your typical customer service role. It's an opportunity to build relationships, solve real problems, and grow with a high-performing team at a company that's proudly Built Different.
Key Responsibilities:
- Communicate with homeowners and trade partners by phone and email
- Coordinate repair scheduling and follow up on service requests
- Help troubleshoot common homeowner concerns and identify solutions quickly
- Partner with multiple departments to ensure issues are resolved efficiently
- Deliver a positive, professional, and helpful experience in every interaction
- Manage multiple priorities while staying organized and detail-oriented
This is a full-time position based out of CBH Homes’ headquarters in Meridian, Idaho, available now. We offer competitive benefits and have one of the best holiday parties in town!
WE'RE ON THE MOVE!!
Big things are happening—our brand-new headquarters is under construction in Caldwell, Idaho! This role will make the move to our new home in 2027. Come grow with us as we build what’s next.
Requirements
- Positive attitude and strong communication skills
- Exceptional organization and multitasking abilities
- Problem-solving mindset and ability to stay calm under pressure
- Ability to work in a fast-moving, team-oriented environment
- Homebuilding or construction experience is a plus, but not required
Benefits
- 100% Employer - paid quality Health Care Plan that includes Medical, Dental, Vision
- Competitive Wages
- Quarterly bonus program
- Retirement Plans + employer match
- Paid Time Off
- Annual Growth Reviews
As published by workable · 21 questions · 21 written answers
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
- What encouraged you to consider working for CBH Homes?
- What are you for in your next career opportunity?
- What caused you to leave, or why are you considering leaving, your current or most recent position?
- Why do you believe you would be successful in this position?
- How many years of customer service experience do you have?
- Have you ever worked for a new home builder or in residential construction, home warranties, property management, or a related industry? If so, please explain.
- Do you have experience handling customer complaints or resolving escalated customer concerns?
- Do you have experience scheduling appointments, coordinating contractors, or managing service requests?
- Are you comfortable managing a high volume of customer requests, emails, and phone calls throughout the day?
- Do you have experience maintaining detailed records, documenting customer interactions, or updating customer accounts?
- Describe your knowledge of computers and the programs in which you are most proficient. Have you used customer management or scheduling software such as Salesforce, Buildertrend, or similar programs?
- Describe a situation in which you had to learn something new. What did you learn, how did you learn it, and what was the result?
- What are your three most significant strengths, and how would they contribute to your success in this position?
- Are you comfortable explaining company policies and procedures to customers, including situations where the outcome may not be what they were hoping for?
- CBH Homes maintains a non-smoking workplace. Are you willing to comply with this policy?
- This position may occasionally require working early mornings or late evenings. Are you able to accommodate this schedule when needed?
- Please give your verifiable salary, pay and wages for the last calendar year.
- What is your desired salary range for this position?
- If offered a position, when would you be available to start?
- Have you previously worked for CBH Homes or one of our sister companies?
- Were you referred to this position by a CBH Homes employee? If so, who?