Customer Care Representative (Front Desk)

Job Type: Full-time
Job Field: Customer Service / Healthcare

About the Role

Heritage Kidney and Medical Care (HKMC) is seeking a professional and patient-focused Customer Care Representative to serve as the first point of contact for patients and visitors, ensuring a smooth and positive experience.

Key Responsibilities

• Attend to patients and visitors courteously.
• Handle inquiries, complaints, and appointment scheduling.
• Manage patient registration processes.
• Ensure a positive and professional front-desk experience.

Requirements

• Degree in a relevant field.
• At least 2 years' experience in customer service or front-desk operations, preferably in healthcare.
• Good communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment with minimal supervision.
• Proficiency in basic computer applications.
• Empathy, compassion, professionalism, and integrity.
• Strong organisational skills and ability to multitask under pressure.

How to Apply

📧 Apply via: hr-recruitment@heritagekidney.com
Use Customer Care Representative (Front Desk) as the email subject.

Deadline: 29 October 2026