Customer Care Representative

Job Summary:

You will support the Residential Sales Team by identifying prospective relocating customers and managing the appointment scheduling process. You will be the first point of contact for incoming inquiries via phone, website, and other internet-based lead sources.

This role requires you to track and report all lead sources while maintaining accurate records of inquiry-to-appointment ratios. You will also be responsible for supporting related administrative tasks as needed.

Supervisory Responsibilities:

None

Key Duties and Responsibilities

• Track and report lead sources while maintaining accurate records of inquiry-to-appointment ratios.
• Receive and manage incoming inquiries via phone, website, and internet-based platforms.
• Utilize computer programs including email, spreadsheets, scheduling tools, and chat platforms.
• Communicate effectively using proper phone etiquette and professional written/oral skills.

Required Experience/Skills:

Education/Work Experience/Certificates

• Required education: High school diploma and/or equivalent

Skills

• Customer Focused
• Collaborative
• Communicative
• Resilient

• Strive for inclusion of others
• Computer proficiency
• Phone etiquette
• Multi-task

Physical Requirements:

• Ability to sit for extended periods while managing customer inquiries, scheduling appointments, tracking leads, and performing other computer-based duties.
• Ability to frequently use a computer, keyboard, mouse, telephone/headset, and other standard office equipment.
• Ability to communicate frequently by telephone and electronic communication with prospective customers, sales team members, and other business contacts throughout the workday.
• Ability to occasionally stand, walk, bend, reach, or stoop to access records, files, office equipment, or supplies.
• Ability to occasionally lift, carry, or move files, office supplies, and other materials weighing up to 20 pounds, with or without reasonable accommodation.