Customer Care Representative

Summary of Purpose:

Inland Valley Humane Society & SPCA rescues and protects companion animals by providing for their wellbeing, creating opportunities for animals to go to loving homes, reuniting animals with their families, and providing community support and education to advocate for the responsible and humane care of animals. This position is responsible for providing excellent service to the public in a proactive and professional manner while upholding the organization’s core values.

Essential Duties and Responsibilities:

• Presents a professional and friendly demeanor to clients at all times, smiling and greeting all upon entry to our care centers and thanking them for visiting upon departure.
• Provides prompt, well-informed, and enthusiastic greeting for all clients entering IVHS and determines the nature of each client’s visit.
• Provides thorough, professional, personalized, and sincere communications regardless of method of communication, offering solutions and seeking answers from leadership as needed.
• Interacts with the public via phone, email and in person to answer questions about services provided by IVHS.
• Checks voicemail and email accounts, promptly responding to all inquiries.
• Effectively and professionally communicates policies concerning intakes, adoptions, euthanasia, relinquishments to IVHS clients, members of the public, and other organizations.
• Works collaboratively with members of the public to assist in reuniting lost pets.
• Increases the number of pets returned to owners.
• Processes licensing for pets within IVHS’s jurisdiction.
• Acts as an ambassador of spay/neuter in a positive and open-minded manner.
• Assists with the maintenance and restocking of community pet food pantry.
• Responds to requests for help promptly, compassionately, and professionally.
• Handles cleaning of all work areas (i.e., urine, fecal matter, dirt, etc.).

• Performs other duties as assigned.