Customer Care Representative

The Metropolitan Opera is seeking enthusiastic and service-oriented Part-Time Customer Care Representatives for the Inbound Call Center. This is an opportunity to work for the largest classical music organization in the US and contribute to the daily operations of a cultural landmark. In this role, you will be part of a diverse team of colleagues helping to create meaningful experiences for opera lovers with every interaction.

Customer Care Representatives are responsible for responding to inbound customer inquiries by providing exceptional customer service. This includes inquiries about performances and services, processing ticket orders, Membership sales, and performing general account maintenance. In some situations, upselling customers to additional performances, advanced membership levels, and/or new products or services are encouraged and rewarded.

Department Hours of Operation will vary based upon seasonal performances. This may include Monday through Saturday from 10 AM to 8 PM EST as well as Sunday from 10 AM to 6 PM EST.

This is a Part-Time, hybrid working opportunity, with up to 40 hours/week available depending on operating schedule.

Skills and Qualifications

Excellent communication skills to represent the Met in a way that is meaningful and relevant to each individual customer
The ability to listen carefully to customize each customer inquiry based on the understanding of customer's needs and their unique relationship to the Met.
Minimum 1 year customer service experience within a fast-paced environment; non-profit, performing arts, and/or call center preferred but not required.
High comfort level with digital systems and computer-based work; Tessitura or CRM experience preferred but not required.
Be a fast learner who is able to quickly adapt to new technology, procedures, and product offerings.
Must have flexibility with scheduling; Must be able to work evening and weekend shifts as organization needs require.

Physical Demands

Regularly required to sit, talk, and listen for long periods of time both on a computer and phone.
Frequently required to use repetitive hand motions and to stand, walk, reach, and bend.

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.

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What this application asks

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Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL, Other website

Please describe how your education and experiences qualify you for this position. If you are an internal candidate, please take time to discuss your experience at the Met, and specifically, how it relates to the position for which you are applying. written answer
What is your desired salary? written answer
How did you hear about this position? written answer
Were you referred to this position by someone? If so, by whom? written answer
Do you have a relationship with anyone working with the Opera? If so, please list their name(s) and describe your relationship(s) with them. written answer
As of today, are you authorized to work in the United States in this position? Proof of such authorization will be required as a condition of your employment. written answer
Please provide a professional reference. Include the name, company, address, relationship to you, phone number and email address of the reference. written answer
Please provide a professional reference. Include the name, company, address, relationship to you, phone number and email address of the reference. written answer
Please provide a professional reference. Include the name, company, address, relationship to you, phone number and email address of the reference. written answer
The Met does not sponsor applicants for work visas. Do you now or in the future require visa sponsorship to continue working in the United States? choose one · optional
By checking this box, I certify that any work contained in my application or thought exercise is my own and that my use if any AI or LLM tools has been solely for research purposes. yes / no · optional
I understand that the Met requires certain information about me to evaluate my qualifications for employment and to conduct its business if I become employed. Therefore, I authorize the Met to investigate my past employment, educational credentials, other employment-related activities and any additional information provided in the applications, and I agree to cooperate in such investigations. I hereby release the Met and all persons supplying such information to the Met from all liability, claims for damages, or responsibility whatsoever with respect to information supplied. I recognize and agree as a condition of my employment that I may be required to consent to a criminal records check and appropriate federal and/or state law enforcement agencies. The Immigration Reform and Control Act (IRCA) of 1986 prohibits employment of unauthorized aliens and requires employers to verify the employment eligibility of all new employees. I understand that any offer of employment with the Met is contingent upon my providing the documentation required by the IRCA as evidence of my personal identity and authorization to work in the United States. If verification becomes necessary, I will be notified of the appropriate requirements. I certify that the information provided on this application is true and complete to the best of my knowledge. I understand that any false answers or statements made by me on this application or any supplement thereto may be grounds for refusal of employment or, if employed, may be ground for immediate discharge. I understand that this is an application for employment and that no offer of employment is being hereby extended. I understand that except as otherwise provided in a collective bargaining agreement or a written employment agreement signed by an authorized representative of the Met, any employment with the Met is “at will” and will not be for any fixed period of time, and that, if employed, I may resign at any time for any reason, or the Met may terminate my employment at any time for any reason. yes / no · optional

Customer Care Representative

Skills and Qualifications

Physical Demands

What this application asks

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