Customer Care Representatives
Summary
Provide customer support and maintain facilities at a memorial garden, handling inquiries, prayers, sales, and event coordination in Singapore.
Daily Routine
- Ensure cleanliness and tidiness of the surroundings.
- Ensure all fixtures are functioning well.
- Reporting of fault to the maintenance team.
- Assist Customers and Agents' enquiries via phone calls, message or walk-ins.
- Assist Customers' prayers.
- Sale of Incense Items.
- Processing of the Service forms.
- Processing of the Pedestal Engraving forms.
- Liaising with vendor on the Pedestal Engraving.
Other Roles
- Site tour training for New Agent Training.
- Assist ceremonial team for prayer services (Anling, Bone Picking etc).
- Ad-hoc emcee for FSP case.
- Ad-hoc site tour for Customer.
Others
- Stock take of incense paper inventory.
- Follow up with agents/customer on the outstanding payment and to ensure full payment for services rendered.
- Plan, Organize, Execute and Promote events.
- Report tabulation and analysis of all calls, services, events etc Event Profit & Loss tabulation.
- All ad-hoc duties assign by seniors.