Customer Care & Sales Representative – Inbound & Outbound Calls | Full Benefits + Uncapped Commission

At Capital Heating, Cooling, Electric, & Plumbing, our people are our most valued resource. One of Milwaukee’s most trusted and recognized Electrical, HVAC, and plumbing service providers for the past two decades, Capital Heating, Cooling, Electric, & Plumbing, provides unparalleled residential electrical services, while also offering expert plumbing services while ensuring exceptional customer service with every client interaction. Because of the dedication of our team, we’ve been recognized by multiple publications as one of Wisconsin’s Best Places to Work. With a team of seventy employees and an owner who is in the shop every day, we are one of the busiest and most established home-service companies in Metro Milwaukee — a stable organization with real long-term growth.

As we move into a phase of growth, owner-led and locally owned Capital Heating, Cooling, Electric & Plumbing is seeking a highly driven, detail-oriented Customer Care Representative to join a growing team across our HVAC, Electrical, and Plumbing divisions. Unlike other companies in the field, our focus lands firmly on our employees, training up with an emphasis on advancement & promotion for those looking for a home in the field. In this role, you will be the operational heartbeat of our sales department, handling both inbound and outbound calls with a sales-focused component to each. Managing daily field schedules, keeping communications seamless, and stepping up to oversee direct customer interactions over the phone is how you’ll contribute to our mutual success.

If you are a proactive problem solver, thrive in a fast-paced environment, and are eager to learn and grow your leadership skills, this is the position for you.

What We Offer:

• Very Competitive Compensation + Bonus Incentives
  
• Medical, Dental & Vision Insurance
  
• 401(k) with Company Match
  
• Paid Vacation & Paid Holidays
  
• Paid Continuing Education & Professional Development
  
• Supportive, Team-Oriented Company Culture
  
• Hands-On Leadership Mentorship and Clear Opportunities for Long-term Career Advancement
  

Primary Responsibilities Include:

• Logistics & Dispatch Tracking: Ensure technicians and sales reps across HVAC, Electrical, and Plumbing are where they need to be, maintaining real-time accuracy across all field schedules.
  
• Team Communication & Alignment: Serve as the central point of contact via internal messaging software (Slack) to keep multi-trade crews, managers, and support staff coordinated throughout the day.
  
• System Management: Utilize our CRM software (ServiceTitan) to monitor appointments, update customer accounts, track job progress, and run daily sales reports.
  
• Customer Interaction: Confidently speak with customers over the phone to handle schedule adjustments, follow up on open multi-trade quotes, answer inquiries, and ensure 5-star service.
  
• Sales Meetings & Team Support: Play an active role in preparing and helping facilitate our sales meetings, helping track metrics, review performance, and keep the team energized.
  

Key Qualifications & Required Skills:

• Sales Experience: Prior background in sales, inside sales, or phone-based customer conversion preferred. Understanding basic sales fundamentals and overcoming customer objections is a strong plus.
  
• Computer & Navigation Speed: Computer-literate with fast typing skills and comfortable working efficiently across dual monitors to multitask and navigate multiple open software windows simultaneously. (Prior experience with ServiceTitan or Slack is a bonus, but we will train the right candidate).
  
• Communication Skills: Excellent phone presence with the ability to build immediate rapport with customers, handle objections, and represent our HVAC, Electrical, and Plumbing services professionally.
  
• Comfortable with making outbound calls on a regular basis to customers to offer services
  
• Office Environment: Comfortable and effective working in a collaborative, shared office space.
  
• Background & Screening: Ability to pass a pre-employment background check and drug screen.
  
• Multi-Tasking & Logistics: Ability to stay organized and manage moving pieces across multiple service lines (HVAC, Electrical, Plumbing) in a fast-paced environment.
  
• Mindset & Drive: High personal accountability, a strong work ethic, and a natural ambition to exceed goals.
  
• Coachable: Highly receptive to feedback, eager to learn trade specifics, and open to continuous professional development.
  

If you want to join a company with brand recognition, proven success in the field, and work for an organization that truly values every employee, please apply today for immediate consideration.