Customer Care Specialist - 18 month contract

We are looking for a Customer Care Specialist to join our Admin team on an 18-month contract to support our growing customer care function. In this role, you will be the first point of contact for customers and lenders on post-funding matters — managing ZenDesk tickets, following up on titles, supporting insurance and registration requests, and ensuring every customer interaction is handled with professionalism and care.

This is a high-volume, fast-paced role. You will work closely with our funding team, Account Managers, and external lenders to resolve customer issues quickly and accurately. If you thrive in a collaborative environment, enjoy solving problems, and take pride in delivering great service, we want to hear from you.

Customer Care and ZenDesk

• Manage and resolve inbound customer care tickets through ZenDesk — including buyout requests, amortization schedules, copies of loan and lease agreements, and general account inquiries
• Ensure superior customer service is delivered at all times across all communication channels
• Resolve issues and track all interactions relating to customer accounts
• Collaborate with internal departments — funding, Account Managers, and operations — to investigate and resolve customer concerns
• Add follow-up updates directly to open ZenDesk tickets; keep ticket history accurate and up to date

Post-Funding Follow-up

• Follow up on post-funding insurance and registration requirements for Canadian deals
• Follow up on title transfers for US deals, including liaising with lenders and tracking progress in Salesforce
• Collect and follow up on waiver and subordination letter requests from CAD and US lenders
• Contact customers and sellers when lender outreach has been unsuccessful, providing lender contact details and supporting resolution
• Update post-funding tracking information in Salesforce weekly as follow-ups and updates are provided

Administrative Support

• Assist with other administrative tasks as assigned by the Admin Team Supervisor

Required

• 1–3 years of experience in a high-volume customer contact centre or customer-facing role
• Excellent written and verbal communication skills — clear, professional, and empathetic
• Strong computer literacy: comfortable with browsers, email platforms, and learning new software quickly
• Excellent keyboarding and data entry skills with high accuracy
• Able to manage multiple priorities and maintain a positive attitude in a fast-paced, high-pressure environment
• Friendly, outgoing, and patient — you genuinely enjoy helping people and finding solutions
• Strong team player with the ability to collaborate across departments

Nice to have

• Experience with ZenDesk or a similar customer support ticketing platform
• Familiarity with Salesforce or equivalent CRM
• Knowledge of post-funding processes in equipment financing or financial services
• Experience with title transfers, lien searches, or insurance follow-up