Customer Care Specialist

We’re a world-leading smart mobility SaaS tech company with over 2.6 million subscribers across 24 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you customer-centric, passionate and strategic? Do you take ownership, embrace challenges and love solving customer operational problems using technology?

We’re looking for a Customer Care Specialist

Responsibility:

• Build strong relationship with decision makers/fleet managers/system users and manage of all services for our customers.

• Perform outbound retention calls to clients whom contract is expiring.

• Developing and implementing aggressive retention strategies based on customer feedback.

• Negotiating with customers to renew contracts and retain business.

• Meet and exceed monthly targets through successful contract retention

• Establish good rapport and trust though proactive engagement

• Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations

• Listen attentively to the customer’s responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client’s business

• Compile daily report

Requirements:

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience

• Experience in customer service.

• Proficient in English.

• Tech-savvy and computer literate.

• Excellent communication and interpersonal skills.

• Hands-on and a positive attitude.

• Team player with a high level of energy and able to work independently.