Customer Care Specialist

Overview:

For 100 years CBT has been one of the most innovative Industrial Distribution companies in Cincinnati and the tristate region. Our mission is to be recognized by our customers and our suppliers as their best business partner. Our success comes from recruiting, hiring, and training the best people in the industry. We invest in our people and our business.

A Customer Care Specialist is instrumental in assuring focused and productive communication with both new and existing clients and vendors. A Customer Care Specialist resolves complex inquiries from the clients and ensures customer satisfaction. Customer Care Specialist are responsible for various kinds of administrative functions essential to the sales process.

Responsibilities:

• Expedite and follow up on new and existing orders (verify pricing/part numbers/quantities).
• Process returns and credits.
• Answer telephone calls, take and deliver accurate messages. Respond to requests by gathering and providing information, referring non-routine calls to appropriate staff. Ask probing questions to respond effectively. This position is a backup to the receptionist.
• Locate and gather information from the appropriate source to assist in resolving business issues. Pursue information that may not be readily available.
• Compose, modify, and proofread correspondence, reports, or presentations from rough drafts, general instruction or based on special knowledge of area and Company.
• Work closely with shipping department and suppliers to ensure timely shipment of product to customer.
• Compile weekly reports as needed by customers in Excel format.
• Manage and maintain sales presentations and assist sales team.
• Support inside and outside sales.
• Work with accounting to resolve customer and vendor returns.
• Assist with training new Specialists.