Customer-Care-Specialist (FOOD)
- Process customer inquiries, quotes, and orders from the entry to the dispatch of the delivery in SAP
- Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes
- Support the parts identification with technical teams
- Work with the purchasing team to determine delivery time
- Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
- Monitor the status and control schedule internally and externally to meet timeline
- Assist in maintaining correct master data
- Document and leverage important customer information across departments
- Follow up open quotes and inquiries
- Follow up customer’s payment
- Other assignments related to spare parts department
- Minimum of 3 years experience in spare parts sales in a regional role
- Good experience with ERP systems (SAP is preferred) and MS Office
- Very good English, both spoken and written
- Detail-oriented and excellent problem-solving skills
- Strong customers orientation
- Strong communication skills and able to handle multiple tasks using organizational skills
- Proven ability to work independently on your own initiatives as well as in a team environment
- Good team player with ability to support colleagues
- Knowledge of other languages is an advantage
To ensure the protection of your personal data, we kindly ask you to apply exclusively through our online applicant management system — we're unable to consider applications sent by email or post.