CUSTOMER CARE SPECIALIST- Haynes Furniture

Are you ready to embark on a customer-centric journey where your passion for excellent service will shine? We're seeking dynamic individuals to join our team as Customer Care Specialists, where you'll be at the forefront of delivering exceptional customer experiences. As a Customer Care Specialist, you'll have a direct impact on our customers' satisfaction and loyalty. Your role is pivotal in ensuring seamless interactions, resolving issues, and enhancing our brand reputation in the world of e-commerce and retail. Your dedication will leave a lasting impression on our valued customers.

THIS POSITION IS BASED IN-OFFICE AND REQUIRES ONSITE PRESENCE LOCATED IN VIRGINIA BEACH.

• Provide exceptional customer service through phone, email, online chat, social media, and review platforms.
• Assist customers with product inquiries, order placement, online purchases, delivery scheduling, and pickup coordination.
• Manage shopping carts, order modifications, add-on sales, and product reselections.
• Verify order accuracy, payment completion, and documentation to ensure a seamless customer experience.
• Resolve customer concerns related to deliveries, damaged merchandise, service requests, warranty claims, financing questions, and product restoration.
• Process transactions, research issues, and coordinate solutions in partnership with Customer Care leadership.
• Handle social media inquiries and online reviews promptly and professionally.
• Maintain accurate records and provide timely follow-up to ensure customer satisfaction.

Qualifications

• Strong verbal, written, and interpersonal communication skills.
• Demonstrated commitment to delivering outstanding customer service.
• Effective problem-solving, organizational, and time-management skills.
• Proficiency with Microsoft Office, including Excel, and web-based applications.
• Familiarity with social media platforms such as Facebook, X (Twitter), and Yelp.
• Previous experience in customer service, call center, e-commerce, or customer support environments preferred.

Education & Experience

• High school diploma or equivalent required.
• One to two years of customer service and/or call center experience preferred.
• Training will be provided for the right candidate.
• Bilingual or second-language proficiency is a plus.