Customer Care Specialist

We're looking for a Customer Care Specialist to deliver excellent support across all channels and solve technical issues. You'll turn customer insights into action by sharing them with our Product, Operations, and Marketing teams and keeping our Help Center up to date.

What you’ll do

• Support our customers with empathy across our contact form, live chat, API, and email.

• Answer questions about our product, app, and orders, and guide customers to the right solution.

• Troubleshoot and resolve software issues.

• Spot trends, recurring patterns, and pain points in customer conversations, and share weekly insights with the Product team.

• Work closely with the Operations and Marketing teams and share insights that matter to them.

• Find gaps in our Help Center and lead updates and new articles, based on real customer needs and new app releases.

What we’re looking for

• Excellent written and verbal communication skills in English (Dutch is a plus!), paired with real empathy and a customer-first mindset. You're proactive, enjoy solving problems, and don't stop until the customer is happy.

• The ability to stay calm, organized, and positive when things get busy, and to know how to manage several conversations and priorities.

• 2+ years of experience in customer support, ideally at a tech company or startup. You're comfortable working in a fast-paced, evolving environment.

• Experience with Zendesk is a big plus!

• Strong technical aptitude. You can pick up how an app works, troubleshoot software issues, and explain technical solutions in simple terms.

• An analytical eye. You can turn patterns in customer conversations into clear, actionable insights for Product, Operations, and Marketing.

• A collaborative team player who enjoys working across functions and speaks up with ideas to improve the customer experience.

• Strong writing skills and a knack for creating clear, well-structured Help Center content.