Customer Care Specialist

Job responsibilities

Provide exhaustive assistance to customers' inquiries via phone, through written communication and in person.

Keep track on customers' issues and resolve them with customer-centric approach.

Come up periodically with work optimization and improvement suggestions.

Required qualifications

Excelent knowledge of Armenian language, both written and oral.

Good knowledge of English and Russian.

Intermediate knowledge of Microsoft Office basic tools.

Experience in working with helpdesk softwares is a plus.

Ability to learn fast and make decisions fast.