Customer Care & Student Support Officer (Study Abroad / Travel / Visa)
Univacity is hiring a Customer Care & Student Support Officer to handle student/client inquiries, provide guidance across our study abroad journey, and support travel/visa-related documentation processes. You’ll be the first point of contact—ensuring fast, clear, and helpful communication across phone, WhatsApp, email, and social channels.
Key Responsibilities
Respond to customer inquiries via WhatsApp, phone calls, email, Instagram/website chat
Guide clients through program requirements, application steps, timelines, and next actions
Support customers with travel and visa documentation checklists (as per internal SOPs)
Log and track conversations, leads, and outcomes using CRM tools
Resolve complaints professionally; escalate complex cases appropriately
Maintain accurate records, follow-ups, and reminders to reduce missed deadlines
Collaborate with Business Development / Admissions team for smooth client onboarding
Create weekly summaries: common issues, response time, and customer feedback insights
Requirements
Proven experience in customer support/customer care (1+ year preferred)
Strong communication skills: clear writing, calm tone, good phone etiquette
Excellent attention to detail and ability to follow structured processes
Comfortable with tech tools: Google Workspace/Microsoft Office, CRM, spreadsheets
Ability to work in-person in Ajah/Lekki and handle a fast-paced environment
Strong Advantage (Nice to Have)
Experience or knowledge in study abroad admissions, travel planning, and/or visa processes
Familiarity with common requirements: passports, bank statements, SOPs, transcripts, appointment booking, document formatting
Experience using HubSpot / Zoho / Salesforce or similar CRM
What Success Looks Like
Fast response time, excellent customer satisfaction
Clean CRM records and consistent follow-ups
High conversion from inquiry → consultation → application (where applicable)
Benefits
- Competitive salary + Bonuses