Customer Care Supervisor

Job Description Summary

The Customer Care Supervisor for Dead Tank Circuit Breakers will lead a high-performing team dedicated to providing world-class technical and logistical support to our utility and industrial customers. In this role, you will act as the primary point of contact for complex field service inquiries, warranty claims, and spare parts coordination, ensuring that GE Vernova’s commitment to safety, quality, and reliability is maintained throughout the product lifecycle.

Job Description

Roles and Responsibilities

• Supervise, mentor, and develop a team of customer service representatives and technical coordinators by defining clear KPIs, providing continuous feedback, conducting performance reviews, and creating individual development plans.
• Oversee the end-to-end customer experience, including responding to inquiries regarding breaker operation, maintenance schedules, and technical troubleshooting.
• Manage the workflow for on-site service dispatches, ensuring that field engineers are equipped with necessary documentation and technical support for Dead Tank Circuit Breaker (DTCB) installations and repairs.
• Serve as the escalation point for complex customer issues, facilitating collaboration between engineering, manufacturing, and supply chain departments to provide timely resolutions.
• Analyze service data and customer feedback to identify trends in equipment performance, driving internal process improvements and proactive customer communication.
• Ensure all service activities adhere to rigorous safety standards, regulatory requirements, and internal quality management protocols.
• Conduct root cause analyses for complex customer issues to prevent future occurrences and drive continuous improvement.

Required Qualifications

• Associate's degree in a technical field.
• Minimum of 12 years of experience in the dead tank circuit breaker industry, working in customer service and project management.
• Familiarity with high-voltage switchgear, assembly, function, operation, and quality processes specifically involving Dead Tank Circuit Breakers.
• Experience with complaint management systems (e.g., Salesforce) and ERP software (e.g., SAP) for tracking service requests and inventory, supported by exceptional communication and problem-solving skills.

Desired Characteristics

• Customer-centric mindset with a passion for advocacy and building long-term relationships with utility partners.
• Demonstrated leadership experience in managing diverse teams and fostering a culture of accountability and innovation.
• Resilience and the ability to maintain professional composure and focus during critical outages or service emergencies.

The base pay range for this position is $91,700-152,700 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 10% performance bonus/variable incentive compensation/equity.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information

For candidates applying to a U.S. based position, the pay range for this position is between $91,700.00 and $152,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on November 04, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.