Customer Care Team Member's - Christmas Casuals

📍 Based in Silverdale | Casual Positions, Peak Period | Mighty Ape HQ

We’re on the hunt for Customer Care Team Member's to join our Customer Service Team on a casual basis for the Christmas Peak Period🎄.

Our customers are at the heart of everything we do, and we’re looking for people who share that mindset. If you're organised, enthusiastic, and thrive in a fast-paced environment, we’d love to hear from you.

• Assist customers via email and live chat ensuring every interaction is smooth and positive.
• Investigate and resolve shipping and order issues with our courier partners.
• Process warranty claims and customer return requests.
• Manage enquiries across platforms like eBay, Amazon, and TradeMe.
• Handle admin tasks like updating customer details, processing payments, and security checks.

• 1+ year of customer service experience.
• Previous experience in customer service delivered via phone, email, or online platforms desired.
• A resilient mindset – you stay cool under pressure and bounce back from challenges.
• A strong customer-first approach, always striving to go above and beyond.
• Excellent communication skills (written and verbal).
• Ability to work efficiently in a fast-paced environment.

• Familiarity with Zendesk, Asana, and Salesforce

• Monday to Friday 8:30am to 5:00pm casual shifts available
• Casual, friendly office environment