Customer Care - with English and Catalan
Posted Updated
Description
About the role
Do you have experience in customer service? Are you looking for a stable position? Do you consider yourself a proactive person?
If your answer is yes, we are looking for you!
What you'll do
Within the Customer Care department, you will be responsible for providing exceptional customer service.
Your responsibilities will be
- Handle and resolve inquiries by phone, email, and chat
- Provide accurate information about products and services
- Detect needs and ensure customer satisfaction
- Manage complaints professionally
- Collaborate with other departments to optimize processes
- Record interactions in CRM
How you'll work
- Full-time schedule from Monday to Friday
- Schedule from 09:00 to 18:00
- Temporary contract of 3 months + possibility of joining the staff
- Possibility of hybrid model after the adaptation period.
- Salary 23,000€ gross per year
- Location in Cornellà (FGC Almeda)
- Start in September
Requirements
- Valuable training in the field of administration, customer service, or similar
- Previous experience in customer service or similar
- High level of Spanish and English, and Catalan is highly valued
- Communication and multitasking skills
- Proactive attitude, results-oriented, and service vocation
- Knowledge of CRM tools and good level of Excel