Customer-Centric Market Research & Customer Success Internship

𝐖𝐡𝐲 𝐓𝐡𝐢𝐬 𝐏𝐫𝐨𝐣𝐞𝐜𝐭?

𝐸𝑣𝑒𝑟 𝑤𝑜𝑛𝑑𝑒𝑟𝑒𝑑 𝑤ℎ𝑎𝑡 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟𝑠 𝑟𝑒𝑎𝑙𝑙𝑦 𝑤𝑎𝑛𝑡 — 𝑎𝑛𝑑 𝑤ℎ𝑦 𝑡ℎ𝑒𝑦 𝑐ℎ𝑜𝑜𝑠𝑒 𝑜𝑛𝑒 𝑏𝑟𝑎𝑛𝑑 𝑜𝑣𝑒𝑟 𝑎𝑛𝑜𝑡ℎ𝑒𝑟? 𝐴𝑡 𝑒𝑃𝑎𝑦𝐿𝑎𝑡𝑒𝑟, 𝑤𝑒’𝑟𝑒 𝑛𝑜𝑡 𝑔𝑢𝑒𝑠𝑠𝑖𝑛𝑔 — 𝑤𝑒’𝑟𝑒 𝑠𝑡𝑒𝑝𝑝𝑖𝑛𝑔 𝑖𝑛𝑡𝑜 𝑡ℎ𝑒 𝑚𝑎𝑟𝑘𝑒𝑡, 𝑡𝑎𝑙𝑘𝑖𝑛𝑔 𝑡𝑜 𝑟𝑒𝑎𝑙 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟𝑠, 𝑎𝑛𝑑 𝑡𝑢𝑟𝑛𝑖𝑛𝑔 𝑟𝑎𝑤 𝑖𝑛𝑠𝑖𝑔ℎ𝑡𝑠 𝑖𝑛𝑡𝑜 𝑟𝑒𝑎𝑙 𝑖𝑚𝑝𝑎𝑐𝑡.

𝑇ℎ𝑖𝑠 𝑖𝑛𝑡𝑒𝑟𝑛𝑠ℎ𝑖𝑝 𝑖𝑠 𝑦𝑜𝑢𝑟 𝑐ℎ𝑎𝑛𝑐𝑒 𝑡𝑜 𝑏𝑒 𝑜𝑛 𝑡ℎ𝑒 𝑓𝑟𝑜𝑛𝑡𝑙𝑖𝑛𝑒𝑠 𝑜𝑓 𝑓𝑖𝑛𝑡𝑒𝑐ℎ 𝑖𝑛𝑛𝑜𝑣𝑎𝑡𝑖𝑜𝑛, 𝑒𝑛𝑔𝑎𝑔𝑖𝑛𝑔 𝑑𝑖𝑟𝑒𝑐𝑡𝑙𝑦 𝑤𝑖𝑡ℎ 𝑟𝑒𝑡𝑎𝑖𝑙𝑒𝑟𝑠, 𝑑𝑖𝑠𝑡𝑟𝑖𝑏𝑢𝑡𝑜𝑟𝑠, 𝑎𝑛𝑑 𝑠𝑚𝑎𝑙𝑙 𝑏𝑢𝑠𝑖𝑛𝑒𝑠𝑠𝑒𝑠 𝑡𝑜 𝑢𝑛𝑑𝑒𝑟𝑠𝑡𝑎𝑛𝑑 𝑡ℎ𝑒𝑖𝑟 𝑏𝑒ℎ𝑎𝑣𝑖𝑜𝑟, 𝑛𝑒𝑒𝑑𝑠, 𝑎𝑛𝑑 𝑡ℎ𝑒 𝑔𝑎𝑝𝑠 𝑤𝑒 𝑐𝑎𝑛 𝑠𝑜𝑙𝑣𝑒. 𝑌𝑜𝑢𝑟 𝑓𝑖𝑛𝑑𝑖𝑛𝑔𝑠 𝑤𝑖𝑙𝑙 𝑠ℎ𝑎𝑝𝑒 ℎ𝑜𝑤 𝑤𝑒 𝑏𝑢𝑖𝑙𝑑, 𝑝𝑜𝑠𝑖𝑡𝑖𝑜𝑛, 𝑎𝑛𝑑 𝑒𝑣𝑜𝑙𝑣𝑒 𝑜𝑢𝑟 𝑝𝑟𝑜𝑑𝑢𝑐𝑡𝑠.

𝐖𝐡𝐚𝐭 𝐘𝐨𝐮’𝐥𝐥 𝐖𝐨𝐫𝐤 𝐎𝐧:

● Decode Customer Behavior: Discover what drives merchant decisions — from payment habits to digital credit needs.

● Spot the Gaps: Find out where current solutions fall short and what our customers wish existed.

● Benchmark the Competition: Learn how customers compare us to others in the market — and where we can win.

● Pitch & Onboard: Introduce potential customers to ePayLater’s solutions and help them get started.

● Share What Matters: Translate conversations into sharp, actionable insights that reach our product and strategy teams.

𝐇𝐨𝐰 𝐘𝐨𝐮’𝐥𝐥 𝐃𝐨 𝐈𝐭:

● One-on-one field visits to small businesses and merchants

● Quick surveys + deep-dive interviews

● Competitor and customer sentiment mapping

● Focus group conversations (where applicable)

● Daily reports capturing highlights, roadblocks, and lightbulb moments

𝐖𝐡𝐚𝐭 𝐘𝐨𝐮’𝐥𝐥 𝐓𝐚𝐤𝐞 𝐀𝐰𝐚𝐲:

● A real-world understanding of GTM strategies, market research, and sales execution

● First-hand exposure to customer psychology and B2B decision-making

● A chance to influence real product decisions and customer experience strategy

● Certification + recommendation based on performance

● Bonus: You'll never look at a kirana store the same way again

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

● B-school students passionate about #sales, #marketing, or #customerstrategy

● Self-starters who thrive in dynamic, on-ground environments

● Strong communicators who enjoy meeting people and learning on the go

● Curious minds who ask “why” and keep digging till they get the insight

This isn’t your average internship. This is market intelligence in action, with the freedom to explore, learn, and leave your mark.

👉 Ready to join the fintech revolution from the ground up?