Customer Data Management (CDM) Architect

Role & responsibilities

Master Data Architecture & Strategy

• Define and maintain the enterprise customer master data architecture, roadmap, and target-state design.
• Establish MDM principles, customer hierarchy models, attribute ownership, and golden-record definitions.
• Design scalable account structures that serve sales, operations, billing, credit, and finance simultaneously.
• Set enterprise data standards naming conventions, address standardization, validation frameworks, and

survivorship rules.

• Drive modernization of the customer data platform, its integration fabric, and Fusion customization strategy.

Solution & Integration Architecture

• Produce architecture blueprints, integration patterns, reference architectures, and technical design documents.

Customer Data Management (CDM) Architect

• Architect and govern the publication and synchronization of customer data to CRM, TMS, billing, and finance

systems.

• Define API standards, event/publish patterns, authentication, error handling, and retry and replay strategies.
• Lead architecture and design-review governance; approve high-impact changes to the customer domain.
• Translate business and line-of-business requirements into resilient, scalable solution designs.

Data Governance & Data Quality

• Own enterprise customer data quality completeness, accuracy, uniqueness, and timeliness.
• Establish duplicate prevention, matching and merge logic, and preventative validation at the point of entry.
• Lead standardization, enrichment, and cleansing programs across the customer domain.
• Define stewardship and correction workflows for account creation, enrichment, and movement across divisions.

Production Operations & Reliability (Managed Services)

• Set the operational support model, monitoring standards, and service-reliability targets for the CDM platform.
• Oversee production incident management, triage, and restoration for customer data and integration failures.
• Govern publish-queue monitoring diagnose and resolve failed account publications to downstream systems.
• Lead root cause analysis (RCA) and problem management to convert recurring issues into permanent fixes.
• Drive proactive health checks, capacity awareness, and end-to-end stability across the customer data pipelines.

Engineering & Development Leadership

• Provide technical leadership for user stories, production enhancements, and account-level improvements.
• Guide Oracle Fusion customization, integration logic, validation rules, and Groovy-based development.
• Review designs, code, and integration patterns; enforce engineering best practices and standards.
• Support new integrations and evolving line-of-business processes end to end.
• Mentor engineers and support analysts; lead knowledge sharing and technical enablement.

Reconciliation & Cross-System Consistency

• Define the reconciliation strategy across the customer master, CRM, and downstream operational systems.
• Establish reconciliation controls, exception handling, and reporting that protect billing and invoicing accuracy.
• Investigate and resolve cross-system discrepancies and coordinate corrective action across enterprise teams.

Governance, Security & Compliance

• Establish and enforce architecture standards, change governance, and operational controls.
• Ensure compliance with security, audit, and customer-data-privacy requirements across the ecosystem.
• Chair or contribute to architecture review boards and enterprise data-governance forums.

Preferred candidate profile

• Enterprise Architecture certification (TOGAF or equivalent).
• Experience in transportation, logistics, supply chain, freight, or another high-volume, billing-intensive industry.
• Working knowledge of the Salesforce ecosystem as a downstream consumer of the customer master.
• Hands-on Oracle Groovy scripting for Fusion integration and customization logic.
• Cloud platform experience (Microsoft Azure preferred).