Customer Development Assistant Manager

About this Position Support continuous business growth by ensuring all customers order are processed and delivered on time in full. Provide excellent service to external customers by collaborating with different internal stakeholders within Henkel (e.g. Sales team, Finance/ Credit Controlling team, and Customer Service Support (CSS) team in GBS Shanghai). Creates plans/strategies to improve customer service level and customer experience and achieve the long-term goal of enhancing sales for the product. Be the SC single contact window for commercial team by consolidating voice of Supply Chain internally. Forecasting customer demand and developing supply plans to enable promotions and new product launches with the customer. What you´ll do Order Management: Manage sales orders, including approval process, requirements identification, confirmation, and follow-up. Liaise with CSS Team in GBS Shanghai, to ensure orders key in accurately, goods delivered, timely credit and debit note processed. Reviews existing customer handling/satisfaction policies and monitors the current status of the customer care department. Drive optimization and efficiency on operation/process and SC KPI. (e.g. order automation). Acts an important role to communicate with commercial team, customers, and supply chain. Meeting participation and involvement (e.g. PPT preparation). Drive and facilitate S OP process and KPI achievement.