Customer Development Manager

Join Colgate-Palmolive and help us shape the future of everyday care!

We are looking for a Customer Development Manager – Indirect Trade (IDT) Local SPM who will drive sustainable growth in sales, profitability, market share and product distribution. In this role, you’ll be at the heart of our commercial strategy, building strong partnerships and elevating execution in-store.

Role Summary

As the Customer Development Manager – Indirect Trade (IDT), you will:

- Lead and grow our Indirect Trade business in Local SPMs with a focus on sustainable, profitable growth
- Strengthen organizational effectiveness and efficiency through best-in-class execution
- Be a key partnerto internal and external stakeholders to win at the point of purchase

Key Responsibilities

- Build and support a strong partnership between Colgate-Palmolive and the Local SPM in Istanbul to achieve sales targets
- Lead negotiations for:
- New product listings
- Planograms and shelf layouts
- In-store displays
- Promotion execution at regional and/or store level
- Collaborate with the Shopper Development Manager to:
- Develop tools and merchandising materials
- Design impactful in-store programs
- Drive effective shelf management that converts shoppers into buyers
- Clearly communicate in-store objectives and ensure excellent execution of the 5Ps:
- Product availability
- Assortment by store format
- Shelf pricing (regular and promotional)
- Promotion implementation vs. plan
- Share of shelf, planogram compliance and POP placement
- Monitor 5P compliancevs. objectives, track performance, and identify gaps and opportunities
- Run rigorous pre-evaluation (what-if) analysis of 5P activities, leveraging cross-functional input (e.g., Finance, Customer Logistics)
- Conduct post-activity evaluations, compare with pre-analysis, and explain variances and learnings
- Manage and monitor distributors’ inventories and stock availability to avoid out-of-stocks and maximize opportunities
- Collaborate with key stakeholderson additional strategic and operational initiatives
- Ensure full compliance with Colgate-Palmolive policies and standards

Required Qualifications

- Bachelor’s degree in relative area
- Minimum 5 years of Customer Management experience in the FMCG industry, ideally in a similar category/channel
- Fluent in English and Turkish

Knowledge, Skills & Abilities

- Strong cross-functional collaboration skills to drive executional excellence and business results
- Solid commercial acumen and analytical skills
- Strong coaching mindset, problem-solving orientation and growth mindset
- Excellent negotiation skills and the ability to build trusted, long-term partnerships

What We Offer

- International working environment with a global, well-loved brand
- Comprehensive Medical and Life Insurancecoverage
- 24/7 Employee Assistance Program to support your wellbeing

If you’re passionate about FMCG, love working with customers and shoppers, and are excited to make an impact in a global company, we’d love to hear from you.

Ready to grow your career with Colgate-Palmolive?

Apply now and help us build a future where everyone smiles more.

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