Customer Development Manager

The Customer Development Manager ensures the delivery of business metrics: GSV/ NSV/ Gross Margin and Share for Mars Snacking Canada for the Costco account. Accountable for budgetary & trade management, profitable business growth via the achievement of specific distribution, promotional, pricing, planogram, innovation, and shelving execution & negotiation.

This role is based in Bolton with regular in-office collaboration expected. Flexibility is a key enabler—empowering associates to make choices that support both business outcomes and personal needs, including remote work.

What are we looking for?

• Bachelor’s degree

• 3 + years of relevant experience. Experience in sales at a retail/account level in CPG.

• Strong analytical skillset, experience working with syndicated data platforms such as Nielsen.

• Able to travel 20% of the time

What will be your key responsibilities?

• Responsible for achieving profitable sales and share growth in alignment with SCM model & sales plan objectives

• Responsible for creating, aligning and implementing Costco 3 year strategy, including channel pack strategy to reduce market disruption while growing strategic partner account

• Responsible for the tactical, daily execution of the business to include merchandising objectives, new item acceptance, assortment optimization, budget adherence, and building customer relationships with the buying desk at Costco

• Key point person for customer on items relating to daily operations of the business within Costco.

• Responsible for the development of effective and productive relationships within all levels of customer responsibility, as well as within the sales business unit and Cross-Functional Teams.

• Work with copilots & cross functional business unit resources to develop execution plans that align with the strategy for Mars Snacking Canada

• Analyze business opportunities and provide input into the development of go-to-market (i.e. new item launches, trade deployment, pack creation, etc.) plans and activity sets.

• Work collaboratively with demand planning to provide annual and ongoing customer forecasting for new product concepts, initiatives, and annual brand plans.

• Lead collaborative planning, recommending new approaches and processes that ensure better customer planning, input, and alignment of improved activity sets.

• Position must analyze and communicate the future and emerging needs within club channel so that Mars Snacking is in a position to win with Costco

• Fiscal responsibility, specifically associated with developing, managing and delivering a sound, financial plan for the account

Key Supporting Competencies

• Effective communication skills both internally and customer facing - oral, written and listening.

• Ability to contribute within a team environment & influence cross-functionally

• Ability to build trusting relationships and partnerships internally/externally.

• Understands the organization and knows how to use this knowledge to achieve business results.

• Ability to learn continuously through trade journals, category trend reporting, financial reports, attending Customer events & forums

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• A strong focus on learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

#LI-Hybrid

The base pay range for this position at commencement of employment is expected to be between the below range CAD 108,661.00 - CAD 142,617.00. Please note: This job posting is for an existing vacancy. AI is used as a supporting tool in our recruitment process.