Customer Education & Engagement Team Manager (US)

From screening to research and development, Lunit is transforming how the world advances cancer detection — boldly, intelligently, and with humanity at the core.

We build trusted partnerships with clinicians, health systems, and companies worldwide to deliver validated AI solutions that enhance clinical confidence, accelerate discovery, prioritize precision care — and bring the future of cancer diagnostics within reach.

To find out how you could contribute to our mission to conquer cancer as a Customer Education & Engagement Team Manager please read on.

Purpose:

The Customer Education & Engagement Team Manager will own the development and execution of scalable education and engagement programs that enable customers to confidently adopt, optimize, and expand their use of Lunit breast software across USCAN, LATAM, and EU. This role translates customer needs, product capabilities, and clinical workflow requirements into high-impact learning experiences for radiologists, technologists, and clinical and operational teams. Working closely with Customer Success, Sales, Marketing, Product, and Customer Onboarding/Implementation, the Customer Education & Engagement Lead will build programs that support successful onboarding, on-time go-lives, sustained utilization, and long-term customer advocacy.

What you'll be doing:

• Lead the regional execution of customer education and engagement programs that drive adoption, proficiency, workflow optimization, and long-term utilization of Lunit breast software.
• Design and maintain scalable learning pathways
  for customer onboarding, go-live readiness, release-based training, advanced workflow optimization, and ongoing product enablement.
• Partner with Customer Onboarding/Implementation to embed training milestones, completion tracking, and readiness criteria into customer project plans to support successful deployments and revenue recognition timelines.
• Develop a comprehensive education calendar that includes live training, virtual sessions, on-demand modules, webinars, masterclasses, user group discussions, and customer community events.
• Create and maintain high-quality training materials, including e-learning modules, workflow simulations, video tutorials, quick-reference guides, facilitator materials, and customer-facing educational resources.
• Ensure education content remains aligned with product updates, the Lunit roadmap, regulatory requirements, and evolving breast imaging workflows and clinical guidelines.
• Partner with Marketing to launch customer education and thought-leadership programs that strengthen Lunit’s market presence, showcase customer expertise, and reinforce Lunit as a premium and innovative partner.
• Manage and optimize the Absorb LMS customer training experience, including enrollment paths, certification tracking, reporting, learner engagement, and consumption analytics.
• Leverage Higher Logic Vanilla to support digital community engagement, peer-to-peer learning, customer feedback loops, exclusive educational events, and champion cultivation.
• Build strong relationships with customer champions, clinical stakeholders, subject matter experts, and internal teams to ensure education programs reflect real-world customer needs and measurable business outcomes.
• Define, monitor, and report on education and engagement KPIs, including training completion, learner satisfaction, time-to-value, adoption indicators, community engagement, certification progress, and training impact.
• Collaborate with Clinical Affairs and Marketing to lead the strategy, development, and execution of accredited CME and CEU programs (via ASRT, AHRA, or ACCME) to drive market thought-leadership, lead generation, and user engagement.
• Identify opportunities to use education as a customer success and commercial enablement tool, helping reduce churn risk, increase utilization, support renewals, and uncover expansion opportunities.

What you will bring to the role:

• 5+ years managing customer education, clinical training, or customer success enablement within MedTech, Medical Imaging, AI clinical tools, or SaaS.
• Bachelor’s degree in Healthcare Sciences, Instructional Design, Business, or a related field (Master's or valid clinical credentials like ARRT (R)(M) or ASMIRT preferred).
• Deep understanding of breast imaging modalities, radiology operations, and clinical workflows (PACS/RIS) for radiologists and technologists.
• Active engagement or a robust network within leading societies across USCAN, EU, and LATAM (SBI, ACR, ASRT, EUSOBI, ESR, EFRS, SIBIM, RANZCR, or ASMIRT).
• Proven ability to leverage society relationships to track clinical trends, source subject matter experts (SMEs), and co-develop educational programming.
• Demonstrated success designing scalable learning pathways, certifications, and blended curricula (live, virtual, on-demand) using adult learning principles.
• Hands-on experience with Learning Management Systems (ideally Absorb LMS), community platforms (Higher Logic Vanilla), and content tools (Articulate Storyline/Rise).
• Exceptional ability to collaborate across Sales, Customer Success, Marketing, and Product to translate technical software updates into clinical learning content.
• Strong operational discipline to manage multiple education initiatives, customer deadlines, and localized assets across regions.
• Excellent communication skills, with the presence and empathy required to train and influence radiologists, techs, and hospital executives.
• Fluency in English is required; proficiency in Spanish, Portuguese, or key European languages is highly advantageous for regional adoption.
• Willingness to travel up to 30–40% across USCAN, LATAM, and EU for customer go-lives, site visits, and industry events.

What you will receive:

The salary range for this role is $150,000 - $175,000 per annum, full time equivalent. Benefits include the option to participate in medical, dental, vision, life and disability insurances; a 401K plan with a company match; and generous paid time off.

Other things to note:

• This role will be hybrid if the successful applicant lives within commuting distance of our US office (Lynnwood, WA). For candidates outside this location, the role will be fully remote.
• Candidates must currently have the right to work in the United States to apply.
• Lunit International operates across multiple time zones, and this role may occasionally require working outside of standard business hours to support international customers or team collaboration. We offer flexible scheduling to help balance these needs with personal commitments/work life balance.

Lunit International is an Equal Employment Opportunity employer. We will endeavor to fill vacancies with the candidate who is the best fit for the role, without regard to gender, marital or family status, religious or ethical belief, race, ethnic or national origin, disability, age, political opinion, employment status, military status, sexual orientation or any other status protected by law.