Customer Enablement Specialist (f/m/x)

Become part of Tanso and decarbonize industries with us.To make every customer interaction with Tanso outstanding, fast, empathetic, and genuinely solving the problem behind the question, we are looking for a Customer Enablement Specialist (f/m/x).As a Customer Enablement Specialist, you will be the human face of Tanso when customers need help, while also building the tooling, content, and AI engine that enables us to deliver this quality at scale., Key responsibilities Own First-Line Support & Triage: Be the first point of contact across chat, email, and the help center. Resolve standard questions independently, triage bugs and feature requests, and apply clear escalation criteria toward CSMs, Engineers and Climate Intelligence Specialists. Deliver Outstanding Customer Experience: Respond fast, communicate with empathy and clarity, take end-to-end ownership of every ticket, reproduce issues, and provide real answers rather than shortcut fixes. Build & Scale Support Tooling and the AI Engine: Optimize Intercom routing, Tanso Copilot, Linear and HubSpot integrations, reporting dashboards, and deflection workflows. Own the content loop end-to-end from closed ticket to published help-center article. Bridge Customer Voice to Product & Leadership: Translate customer reports into reproducible Linear issues and run weekly and monthly insight reports that synthesize top ticket drivers for Customer Success, Product and Climate Intelligence. Champion Tanso's Collaborative Culture & ...

Fähigkeiten

Kundenbindung, Customer Service, B2B, Kundenbetreuung, Kommunikation, Kundenservice