Customer Engagement Analytics & Shared Services Manager

- Automate workflows with low code solutions - Build and scale centralized shared services center - Define and manage internal service level agreements - Establish data governance and single source of truth - Identify operational bottlenecks and improve processes - Lead change management for cross functional projects - Lead customer engagement analytics team - Optimize end-to-end order-to-cash processes - Prepare business performance reviews and cost of sales reviews - Produce predictive analytics and root cause analysis