Customer Engagement Analytics & Shared Services Manager
- Automate manual workflows using low code solutions
- Build training and onboarding curriculum
- Create predictive analytics and root cause analyses
- Design implement and monitor service level agreements
- Develop dashboards and reporting for business reviews
- Establish data governance standards
- Lead customer engagement analyst team
- Lead efficiency and cost saving projects
- Manage cross-functional transformation projects
- Optimize and digitalize service center processes
- Prepare for performance meetings and business reviews
- Track SLA adherence and create action plans