Customer Engagement Applications Engineer-Taichung

We are seeking a customer-focused, technically adept, and relationship-driven Customer Engagement Application Engineer to join our global team supporting KLA’s industry-leading wafer inspection and metrology solutions. In this front-line, customer-facing role, you will be the trusted technical advisor and strategic partner to our customers, driving product adoption, solving complex challenges, and building long-term relationships that fuel success. You will collaborate across functions to deliver high-impact solutions in the dynamic world of semiconductor manufacturing.

Key Responsibilities:

• Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support.
• Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities.
• Lead customer engagements including product evaluations, new tool introductions, and drive competitions.
• Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement.
• Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support .
• Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.
• Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams.
• Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement.
• Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions.
• Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution.

Qualifications:

• Master’s degree in Physics, Optics, Engineering, Material Science, or a related field; semiconductor process knowledge is a strong plus.
• Proven experience in customer-facing technical roles, with a strong track record of building and maintaining customer relationships.
• Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration.
• Willingness to work in semiconductor cleanroom environments.
• Strong project management, leadership, and organizational skills.
• Excellent presentation, communication, and interpersonal abilities.
• Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings.
• Ability to manage multiple priorities in a fast-paced, global environment.

Key Competencies:

• Strong customer orientation with a passion for delivering value and building trust.
• Advanced analytical and statistical thinking for data-driven decision-making.
• Effective collaboration and communication across diverse teams and cultures.
• High level of initiative, ownership, and accountability in driving results.
• Resilience and adaptability in dynamic, high-pressure environments.
• A proactive team player with a growth mindset and a drive for excellence.