Customer Engagement & Business Analyst Specialist

About o2 Store

o2 Store is a leading B2B e-commerce and procurement solutions provider that specializes in just-in-time delivery of essential business supplies. We optimize corporate procurement through technology-driven analytics, streamlined order processing, and cost-saving strategies. Serving over 2,200 users and processing 34,000+ orders, we empower businesses by reducing procurement inefficiencies, cutting costs, and ensuring uninterrupted supply chains.

At o2 Store, we hire people, not just résumés. We value individuals who:

• Have real-world experience in business operations, cross-selling, and customer service.
  
• Are curious, adaptable, and eager to learn, unlearn, and master new skills.
  
• Are both team players and independent thinkers, equally comfortable collaborating and working solo.
  
• Bring creativity, initiative, and a problem-solving mindset to the table.
  
• Use technology and data to enhance customer experiences and streamline processes.
  

As part of our Customer Engagement Team, you’ll play a crucial role in (but not limited to):

• Providing data-driven insights to enhance our customer experience and help customers achieve their operational goals.
  
• Be our customer's representative, ensuring that we help and add value to our customers in every step our our customer's experience journey with o2 Store.
  
• Managing customer relationships and ensuring smooth, hassle-free procurement processes.
  
• Analyzing customer needs and cross-selling solutions to add value.
  
• Expanding our client base and category of products; sold while strengthening relationships with existing customers.
  
• Liaise with the internal operations, fulfillment and sourcing team to ensure that customer's orders are sent on time, every time!
  

Our Recruitment Process

We believe in hiring the right people for the job, not just those with the "right" degree. Our process focuses on who you are and how you think. We like to hire slow and find outstanding individuals that value our organization just as much as we value them.

• Video Introduction – Tell us who you are, why you’re interested, and what excites you about this role. (It does not have to be professionally done. using your computer or phone will work, as long as we can see, hear and understand you clearly.) Below are some of the questions we like you to answer too, whilst on camera.
  
• Whats the biggest problem you have solved; inside- or outside of work?
  
• If you could automate one thing in your daily life, what would it be and why?
  
• Whats the most inefficient process you have seen and how would you fix it?
  
• Have you ever used Ai for anything? If yes, how? If not, how would you start?
  
• Why do you want to be apart of o2 Store/ Traceit.Live?
  
  
• Job-Specific Task – A real-world problem to test your skills.
  
• Situational Judgment Test – We assess how you handle real work challenges.
  
• Learning Challenge – A 48-hour task to see how fast you can learn something new.
  
• Live Team Interaction – Work on a problem with our team and show us your collaboration and thinking style.
  

Requirements

We don’t hire based on degrees—we hire based on mentality, mindset, and attitude. If you’re a curious, driven problem-solver with a passion for tech and customer engagement, here’s what we’re looking for:

Essential Requirements

• Business & Tech Awareness – Understanding how modern businesses operate, including procurement, customer engagement, and technology-driven solutions.
  
• Problem-Solving Mindset – Ability to analyze data, spot inefficiencies, and propose solutions.
  
• Fast Learner & Adaptable – Comfortable learning, unlearning, and mastering new skills in a fast-moving environment.
  
• Tech-Savvy – Familiarity with business software, automation tools, and AI-based platforms (e.g., ChatGPT is a bonus!).
  
• Strong Communication & Relationship Management – Ability to engage customers, explain insights, and build lasting connections.
  
• Self-Driven & Team-Oriented – Equally capable of working independently and collaborating with a team.
  

Bonus Skills (Nice to Have, But Not a Dealbreaker!)

• Experience in data analysis, CRM systems, or business intelligence tools.
  
• Previous work in customer success, business operations, or sales support.
  
• Exposure to e-commerce, SaaS, or digital platforms.
  

Benefits

Why Join Us?

• Flexible Work Environment – We prioritize work-life balance and productivity.
  
• Growth Opportunities – We encourage continuous learning and skill-building.
  
• Your Network is your Net Worth! - Start building your business and professional network from end-user level all the way up to C-Suite.
• Collaborative Culture – We hire individuals who are easy to work with, passionate, and driven.
  

If you think this sounds like the right place for you, we’d love to hear from you!