Customer Engagement Manager (South-West Netherlands)

Job Description

Do you want to work at one of the largest industrial pharmaceutical companies in the Netherlands within a high-tech environment and apply your knowledge and skills? Have you always wanted to work in a company where your work can have a real impact on people's lives? We would love to meet you!

We have a challenging position available as: Customer Engagement Manager (South-West Netherlands)

Welcome to our team

Our Customer Engagement Managers are the central customer-focused professionals within the Vaccines business unit. They play an important role in realizing our strategy by building sustainable relationships with healthcare professionals, such as general practitioners and gynecologists.

By combining data, market insights, and knowledge of their region, they recognize opportunities and challenges for customers. They translate these insights into targeted plans and actions, which they execute together with marketing and other colleagues via a strategic multichannel approach. In this way, they contribute to strong customer relationships and to improving care for patients.

About the position

The Customer Engagement Manager is the central customer-focused role within the vaccines business unit and is responsible for optimizing customer loyalty for the benefit of patient care improvement. Based on relevant data and market knowledge, the Customer Engagement Manager identifies the customers and accounts with the greatest potential. In close collaboration with the marketing team, targeted customers (including general practitioners and gynecologists) are approached through a strategic, sequential, multichannel customer journey in the Customer Engagement Manager's territory.

Tasks and responsibilities

As a Customer Engagement Manager, you contribute to optimal patient care improvement and are responsible for, among other things:

• The execution of activities based on a strategic omnichannel engagement trajectory, with a focus on Face to Face engagement.
• Continuously reviewing and improving campaigns based on data, analyses, and experiment results.
• The identification of current and potential new customers and accounts.
• Articulating the voice of the customer during SCRUM meetings and playing an active role in formulating various hypotheses.
• Thinking, planning, and analyzing personalized customer journeys and the execution of omnichannel campaigns and activities at targeted accounts (for example; general practitioners and gynecologists).
• Proactively using data and analyses to improve customer engagement.

Your profile

• You have a Bachelor's/Master's degree.
• You speak and write Dutch and English.
• You are an expert in account management and preferably have a network among the described customer groups in the relevant areas (South-West Netherlands).
• You are familiar with a virtual/remote approach to customers and you are an expert in physical customer visits.
• You have relevant knowledge of the pharmaceutical market.
• You move flexibly and resiliently in an increasingly challenging environment.
• You possess relevant knowledge of digital collaboration tools (e.g., Teams) and their use.

We offer

Working at our organization means working together on health in an international work environment with dedicated colleagues. You get plenty of room to develop yourself and show who you are. Furthermore, you can count on attractive employment conditions:

• A competitive salary.
• 35.5 vacation days (based on a full-time employment contract).
• 8% holiday allowance and 3% end-of-year bonus.
• Annual Incentive Plan.
• Excellent pension plan.
• Sports facilities and game room on our campus in Haarlem.
• Hybrid working opportunities.
• Travel allowance.
• Opportunities for personal development, training, and career growth within the company.
• Working in an engaged, professional team of colleagues focused on innovation and quality.

Do you have questions about this vacancy?

Send your question along with the vacancy number and the title of the vacancy to this email address: [email protected]. You can only apply via the website.

Required Skills:

Account Management, Account Management, Career Development, Collaboration, Consumer Markets, Contract Management, Customer Engagement, Customer Experience Improvement, Customer Needs Analysis, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Improvement, Disease Prevention, Healthcare Reimbursement, Health Maintenance, Investigation Procedures, Investigative Research, Market Analysis, Pharmaceutical Regulatory Compliance, Pharmaceutical Sciences, Pharmacokinetics, Product Knowledge, Sales Process Management, Sales Strategy Development, Sales Target Achievement {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Project Temps (Fixed Term)

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

09/1/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.