Customer Engagement Specialist
This position is no longer accepting applications(closed Jul 24, 2026).
As a Customer Engagement Specialist, based in the Canadian Headquarters (CHQ) office in the core of downtown Toronto, your role is to build the confidence of our doctors (customers) by applying comprehensive knowledge of Invisalign and iTero sales strategies in dental practices that help accelerate revenue and higher case volume.
You serve as a direct point of contact for our new doctors who have registered into the New Doctor Onboarding program, coordinating cross functional efforts with other areas of the business to deliver an excellent customer experience. You will work to identify and prioritize support for your assigned doctors, and drive growth by continually understanding their business needs and maintaining a positive and professional attitude. This role provides consultative end to end and customized training through regular touch points focused on utilization and adoption of our products.
The successful incumbent is passionately customer-centric, an undeniable self-starter and results driven with a proven ability to execute and work independently.
- Educate dental professionals on Invisalign and iTero solutions through virtual consultations, product demonstrations, on-demand training modules, and targeted communications.
- Manage and resolve customer inquiries efficiently in a fast-paced, customer-focused environment while maintaining high levels of satisfaction.
- Execute sales strategies to assess practice goals, identify business opportunities, address performance gaps, and drive adoption of Align Technology products and services.
- Build and maintain strong relationships with doctors, practice owners, clinical staff, and office personnel through a consultative, customer-centric approach.
- Analyze practice capabilities and recommend clinical, technical, and business development resources to support customer success and improve patient outcomes.
- Collaborate with Field Sales, Clinical, Marketing, Operations, and other cross-functional teams to enhance the customer experience and maximize product utilization.
- Consistently achieve and exceed assigned KPIs, sales quotas, productivity metrics, and business objectives.
- Demonstrate strong organizational skills, accountability, and the ability to manage multiple priorities while meeting deadlines independently.
- Provide clinical support by reviewing patient treatment data and offering guidance on the effective use of Align products, workflows, and treatment protocols.
- Ensure compliance with all applicable privacy and regulatory requirements, including PIPEDA, PHIPA, HIPAA, and company policies related to patient and clinical data.
- Support the execution of strategic initiatives, programs, campaigns, and continuous improvement projects across the organization.
- Develop and maintain effective partnerships with internal and external stakeholders, including Sales, Marketing, Finance, Operations, and Clinical teams.
- Contribute to regional and organizational success by participating in team initiatives, knowledge sharing, and process improvement efforts.
- Perform additional duties and special projects as assigned
- Bachelor’s degree preferred and/or equivalent experience.
- 2 or more years of inside sales experience or other relevant experience with a proven track record of success.
- Must demonstrate capacity and appetite to learn or have previous dental, orthodontic and clinical knowledge.
- Confident and dynamic personality who is customer focused and is comfortable conducting business over the phone and email.
- Proven record of successful sales achievements and competitive sales experience
- Proficiency with Salesforce preferred.
- Can balance strong ability to nurture accounts with desire to seek out opportunities.
- Self-starter who needs minimal supervision and possesses strong multi-tasking as well as problem solving skills.
- Ability and comfort having business discussion (ROI, margins, marketing) and asking the right business questions.
- Strong working knowledge of Microsoft suite of products
- Proven ability to learn technical product knowledge in a highly complex industry.
- Proactive problem-solving skills with strong attention to detail
- Effective collaboration and a positive reputation for working effectively across different levels of an organization.
- Solid English verbal and written communication skills required.
- Flexibility in scheduling to accommodate West Coast customers – you will be working with customers based in BC and some evening meetings will be required.
- Must be legally entitled to work in Canada and able to travel occasionally (approximately 10% of the time) within Canada and internationally (to US).
If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.
For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
This posting is for an existing vacancy within our organization. Canadian work experience is not required for this position. We welcome applicants from all backgrounds.
We use automated tools (including artificial intelligence “AI”) in our hiring process. This may include AI-based screening or assessment of applications. All final hiring decisions will be made by humans.
This posting is for an existing vacancy within our organization. Canadian work experience is not required for this position. We welcome applicants from all backgrounds.
We use automated tools (including artificial intelligence “AI”) in our hiring process. This may include AI-based screening or assessment of applications. All final hiring decisions will be made by humans.