Customer Engineer
Working Location: Loyang
Working timing: Monday to Friday, 7:30am - 4:35pm
Responsibilities:
- Provide technical and AOG support to airlines and military operators.
- Interface with Field Support Managers, Customer First Centre (Technical Help Desk) and operators through daily AOG meetings.
- Part of the Programs team for event resolution, screen team meeting, service difficulty reporting, reliability monitoring, and campaigns.
- Lead and provide support on field escape containment.
- Review and draft technical publications, special instructions and service bulletins.
- Able to provide after normal work hours support to urgent field events as required.
Requirements:
- Bachelor’s degree in Engineering or equivalent.
- Minimum 5 years’ experience in aero engine aftermarket role.
- Expert level understanding of gas turbine engine operation and maintenance.
- Demonstrated leadership skills with the ability to negotiate with and influence others to drive actions to closure.
- Possess high degree of initiative and judgment in analysis of service and engineering data and translate into action plans and strategy.
- Customer focused and proven customer relationship management skills.
- Possess excellent communication skills and strong business acumen.
- Database management and metrics reporting skills, statistical analysis.
- Project management skills
- Team player, who is motivated, self-driven, flexible and agile