Customer Escalations and Incident Manager

Job Description Position Summary \n We are seeking a Customer Incident & Escalations Specialist to manage complex customer issues, coordinate resolution efforts across departments, and identify recurring service problems. This role focuses on customer advocacy, escalation management, root cause analysis, and process improvement. \n \n Responsibilities \n \n Manage customer escalations from identification through resolution. \n Serve as the primary contact for customers experiencing recurring or…