Customer Excellence Data Specialist — Insights & QA (Travel)
Summary
BYD Australia is hiring a Customer Excellence Data Specialist at its Mulgrave (Victoria) office to turn dealer service data into insights that improve service quality, customer experience, and dealer network standards. Day to day they build data analytics frameworks, develop dashboards with BI tools, and present recommendations to sales teams and regional stakeholders.
BYD Australia is hiring a Customer Excellence Specialist based at our Mulgrave office to turn dealer service data into clear insights that drive improvements in service quality, customer experience, and dealer network standards across Australia.
You will work with local sales teams and regional stakeholders to build and maintain data analytics frameworks, develop dashboards with BI tools, and present actionable recommendations.