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LeoVegas Group

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Customer Experience Advisor - Danish

ABOUT THE ROLE

Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.

As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.


YOU WILL BE RESPONSIBLE FOR:

  • Clear and concise communication to our customers via live chat, email and phone.

  • Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.

  • Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.


OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

  • An ability to work independently while contributing to the wider team and our culture

  • Native proficiency in Danish

  • Fluent in English

  • Enthusiasm and be a self-motivated team player

  • Excellent oral and written communication skills

  • Strong organisational and time management abilities

  • Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience


WHO WE ARE

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.

BENEFITS

  • Hybrid work policy

  • 4 weeks of Workation (T&C apply)

  • Well-being allowance to support your active lifestyle

  • Private health insurance

  • Discounts across a range of retailers, gyms, bars & restaurants

  • We offer an employee assistance program that can provide help and guidance during challenging moments.

JOIN US!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!

As our company working language is English, we’d like to see your CV in English, please

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What this application asks

ashby

Name, Email, Resume, Location

  • Are you over the age of 18? yes / no
  • Have you ever been convicted of a criminal offence, entered a guilty or no contest plea, or do you currently have any criminal charges pending against you? yes / no
  • This role requires working on a rotating shift pattern, which may include evenings, nights, weekends, and public holidays depending on operational needs. Are you able and willing to work this type of shift pattern? yes / no
  • Do you hold any customer accounts with LeoVegas and/or any of our associated brands? yes / no
  • If you answered yes to the above question, please enter the registered email address linked to the account(s) written answer · optional
  • What is your expected salary range for this position? Please include the minimum and maximum amount, the currency, and whether this is annual gross base salary (e.g. £55,000–£65,000 GBP).
  • What is your  notice period?
  • Have you previously worked at LeoVegas?
  • Is there anything else you'd like us to know about you and/or your application?
  • Please review the LeoVegasgroup.com Privacy Policy: https://leovegasgroup.com/privacy-policy/recruitment-privacy-notice/ choose any
  • LeoVegas would like to retain your details in our talent pool for up to three years so we can consider you for future roles that match your experience and profile. By selecting “Yes”, you consent to LeoVegas processing your personal data for this purpose. You may withdraw your consent at any time choose any

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