Customer Experience Associate - Granby, QC (30 hours per week)

You provide exceptional customer service throughout clients’ banking journeys. You proactively identify and understand customer needs, process routine banking transactions, build lasting relationships, identify and handle simple sales opportunities, and help customers use the bank’s mobile, digital, and self-service banking services.

Responsibilities

• Build strong relationships with customers
• Provide exceptional customer service
• Identify and respond to customer needs
• Process routine banking transactions
• Explain complex concepts in simple terms
• Identify and handle straightforward sales opportunities
• Present mobile banking services to customers
• Help customers manage their banking
• Promote digital and self-service banking services

Requirements

• Proven customer service skills acquired through work or volunteering
• Willingness to provide professional, friendly, and efficient service
• Availability for a flexible schedule
• Comfort with straightforward sales situations
• Strong technical skills
• Ability to promote digital and self-service banking services

Benefits

• Excellent benefits